Sr. Network Support Engineer

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Technology
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164107 Requisition #
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This role heavily partners with Network Operations, Network Engineering and Security Engineering, and is vital to ensuring the smooth operations of Visa's networks (incident, change, improvements).� The role is a recognized expert within Visa responsible for contributing to the development of functional strategy.� This is an individual contributor role responsible for solving unique and complex problems that have a broad impact on the business.

Responsibilities:
  • Provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues.
  • Provides ongoing support of network systems of high complexity in extranet, commercial and corporate environments to fulfill the business needs.
  • Provide third level technical support to the Visa client institutions and to technical teams within Visa to resolve network issues and to support the implementation of new network solutions.
  • Build and maintain relationship with global and virtual teams and third parties on network development or support issues.
  • Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations.
  • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
  • Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements and provide technical assistance for investigation and analysis of security alerts.
  • Develop processes and procedures for use by the Network team and third parties in the management of network environments.
  • Develop and position solutions and create a roadmap to effectively gain buy-in from all stakeholders.
  • Mentor junior team members, develop departmental procedures and best practices standards.
  • Provide recommendations to management team to increase effectiveness of organization and technology solutions.
  • Weekend work and participation in on-call rotation may be required.
  • Ability to travel (including international) is required, at times up to 25%


  • Qualifications
  • 5 years plus in technology, information security, and/or network administration -
  • Minimum of 3 years working on information security with a large, mission-critical enterprise environment
  • Strong understanding of networks, security technologies, and systems technologies
  • Operational knowledge of systems, databases and network security engineering best practices
  • Solid problem solving and analytical skills; able to quickly digest issues encountered and recommend an appropriate solution
  • Experience managing teams for automation of tasks and manipulate data via Application Programming Interfaces (API).
  • CISSP certification is a plus -
  • Undergraduate degree in Computer Science, Electrical Engineering or a related technical discipline; advanced degree highly preferred.

    About Visa:
    Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind � making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

    We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa�s sponsorships, including the Olympics and FIFA� World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

    �Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.�
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