Systems Administrator

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Technology
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163895 Requisition #
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Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

 

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

 

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

 

RESPONSIBILITIES:

  • Responsible for the implementation of backup and storage solution based on business requirements and adhering to tight operations, security, and procedural models
  • Under minimal supervision, this position performs a high level of technical expertise to support complex Backup environment including NetBackup and Avamar, TSM and NetWorker solutions using both disk and tape (Physical and Virtual)
  • Responsible for utilizing Symantec OpsCenter Analytics and EMC DPA reporting tools.
  • Responsible for the managing backup environment based on EMC DataDomain VTL and Physical TL IBM
  • Under minimal supervision, this position performs a high level of technical expertise to support complex Storage Devices including SAN and NAS solutions
  • Responsible for the ongoing maintenance, security, and availability of Back and Storage infrastructure based on business requirements and adhering to tight operations, security, and procedural models
  • Ability to operate in complex, highly-secure, and highly-available, operations environments and interact with the technology domain experts required to maintain those environments
  • This position requires a candidate with strong hands on technical engineer professional with business acumen
  • Responsible for mentoring junior team members, developing ITIL procedures and best practices standards 
  • Work with other Engineering Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers
  • This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
  • Candidates will possess strong leadership and interpersonal skills and have experience working in large enterprise operational environments
  • Assist in change management processes
  • Improve the efficiency and help standardize current processes
  • Respond to and resolve incident and problem tickets
  • Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues
  • Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues
  • Resolve application and system configuration issues
  • Participate in Service Improvement Meetings after an application outage
  • Respond to general inquiries
  • Document the incident in the tracking tool
  • Vendor contact for routine, documented incidents as well as operational problems
  • Assist database and System administrators to resolve problems and implement new architectures
  • Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements
  • Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements
  • Implement change requests and meet project deliverables within defined guidelines
  • Achieve and understand Service Level commitments for all open systems platform
  • Position will require shift based work hours.  Including, but not limited to, weekend and after hour shifts.

Requirements:

  • Must have five or more years of experience working in Backup Administration.
  • Expert knowledge in managing and supporting Enterprise Backup solutions.
  • Must have five or more years of experience working in SAN/Storage Administration
  • Expert knowledge in managing and supporting Enterprise SAN and NAS storage solutions
  • Hands on experience with EMC Avamar, Networker, and Symantec NetBackup
  • Hands on experience with EMC DataDomain  and IBM Physical TL
  • Hands on experience with EMC, HDS and IBM Enterprise and Midrange storage arrays
  • Hands on experience with Brocade and Cisco SAN Switches and Routers. This position understands routed data and the impact on the technical environment and routed fabrics for data sharing
  • Hands on experience with Isilon or NetApp NAS storage arrays
  • Experience with UNIX (AIX, Solaris and Linux), VMware, Windows operating environments and managing storage allocation, setup and path management software (Native MPIO, EMC PowerPath, HDS HDLM)
  • Extensive storage networking background preferred
  • Scripting experience and understanding in both Windows and UNIX environments
  • Ability to write technical design and build documentations for all aspects of a technical infrastructure
  • Must have experience in system monitoring techniques and tools supporting unattended operations and daily operations alerts and activities Must be willing to go on "On-call" support rotation
  • Ability to analyze, troubleshoot and solve issues with storage stack (Hosts, Backup agents, and Backup/Storage Devices)
  • Ability to integrate content from other domain areas and construct final technical design documents
  • A significant portion of experience should be in a large production, data-center environment
  • Effective communication and interpersonal skills with an emphasis on customer service
  • Able to successfully manage multiple concurrent activities and meet timeframes and deliverable
  • Able to analyze quickly and determine resolution to bring service back up
  • Able to multi-task in order to meet goal of low MTTR (mean time to repair)
  • Be able to understand business impact for open systems environment
  • Must have a technical and business mindset
  • ISO 9000 and ITIL experience

​Bachelor's Degree/Diploma in any Eng stream

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